Return and Refund Policy

Last Updated: November 2, 2026

At Elvorian, customer satisfaction is important to us. We want you to feel confident when shopping at elvorian.shop. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

1. Return Eligibility

Customers may request a return or exchange within 30 days of receiving their order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item should include its original packaging, accessories, and components, where applicable.

• Proof of purchase or a valid order number must be provided.

• The return request must be submitted within 30 days after delivery.

Items damaged through misuse, improper handling, or normal wear and tear may not qualify for a return, except where applicable law provides otherwise.

2. Free Returns and Exchanges

We offer free returns and exchanges for eligible orders requested within the 30-day return period.

Please contact our customer support team before sending any item back. Our team will review your request and provide the appropriate return instructions and a return shipping label, where applicable.

Please do not send products to an unconfirmed return address.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you purchased, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or videos showing the problem.

After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

4. How to Request a Return

To request a return or exchange:

1. Email us at VigoJana5790@outlook.com.

2. Include your order number and the reason for your request.

3. Wait for our customer support team to review your request.

4. Follow the return instructions provided by our team.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us at VigoJana5790@outlook.com.

6. Exchanges

If you need a replacement or a different item, please contact us within 30 days of receiving your order.

Eligible exchanges are free. Replacement items are subject to product availability.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing or shipping may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure may apply.

If an order is canceled after payment has been collected, an approved refund will be issued to the original payment method.

8. Contact Us

For questions about returns, exchanges, or refunds, please contact:

Store Name: Elvorian
Website: https://elvorian.shop
Email: VigoJana5790@outlook.com

We aim to respond to customer inquiries within 1–2 business days.

This policy does not limit any consumer rights that cannot be excluded under applicable law.